The Department of Marketing and Communications at Messiah University invites applications for the position of Web Services Manager. 

Apply online: https://jobs.messiah.edu/postings/25752 

Education required: Bachelor’s Degree in communication, marketing, public relations, or related field with considerable emphasis in web design/management.

Experience Required: 3 years of experience in web design/management and web site operations and authoring. 

Skills, Characteristics Required for Position: 

• The candidate must have a working knowledge of WCG3 for website accessibility standards and implement them / train CMS users on best practices.
• Proven experience in current web technology including HTML, CSS, JavaScript and Photoshop.
• Demonstrated ability to conduct effective training sessions and communicate technical information clearly to campus users.
• A strong understanding of SEO principles and practices. The ability to implement SEO strategies effectively will contribute to enhancing Messiah University’s online presence and reach.
• Ability to utilize web analytics data to evaluate website performance, track user behavior, and make data-driven recommendations for continuous improvement.
• Strong understanding of techniques for improving user experience (UX) and user interface (UI).
• Excellent project management and project planning skills and ability to manage multiple projects simultaneously under deadlines.
• Must have excellent written and verbal communication and customer service skills; ability to relate to a broad range of internal and external audiences and leverage resources and gain cooperation across multiple departments
• Must be a creative problem solver and have ability to think and work strategically and collaboratively
• Excellent team building skills

Primary Duties:

1. Administer the University’s content management system (currently Jadu CMS), including the configuration and maintenance of the system and training of users.
2. Managing the “web help” ticket system where campus clients submit tickets to receive help with their website/CMS.
3. Oversee and expand the knowledge base website, where CMS users can access video and text-based tutorials for updating and managing their websites.
4. Meet with campus clients to identify web site/ page goals and requirements, develop project plans and oversee project timelines.
5. Help develop and oversee the public-facing website’s architecture and design standards.
6. Help develop short- and long-term strategies, goals, and objectives for the University’s website.
7. Design/layout web pages or act as a layout design consultant for web pages for a variety of campus offices, departments, and programs.
8. Recommend, communicate, and ensure compliance with policies, practices, procedures, and standards for the University’s externally facing web site.
9. Manages the website governance tool responsible for maintaining the cleanliness of our website by identifying and addressing issues such as broken links, 404 errors, accessibility concerns, and pages that don’t follow SEO best practices.

Special Working Conditions: This position is an “on call” position in the event of a campus emergency that would require information to be posted on the university’s externally-facing website. 

Diversity:

About Messiah University

Messiah University is a top-ranked private university of the liberal and applied arts and sciences in the northeastern U.S.

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