Location: Greater DMV Area (Washington, D.C. office, with remote work flexibility)
Position Type: Full-Time, Exempt

Position Overview:

Seeking a dynamic and passionate Director of Membership. The ideal candidate will lead membership development, recruitment, retention, and work with a small, dedicated team to expand and enhance the association membership experience. This role requires a strong leader with excellent communication skills, proven project management abilities, and a deep understanding of membership engagement strategies.

Key Responsibilities:

Team Collaboration & Leadership

• Work in tandem a team of up to ten professionals in areas such as Membership, Event Planning, Budgets, Marketing, and Advocacy. 
• Oversee membership communications, including digital marketing, media, and public relations. 
• Represent the Association Membership and serve as a visible leader and change agent, driving action and innovation within the team.

Membership Development & Sales

• Work with Senior Leadership on membership sales initiatives to grow and maintain member base.
• Develop and manage a sales strategy, generate leads, and coordinate resources for membership growth.
• Oversee the use of CRM and AMS tools to manage membership operations and reporting. (experience in Sales Force is a plus)
• Meet membership metrics and report results in a bi-weekly Zoom call.

Operations Management

• Manage projects in a dynamic, virtual team environment.
• Oversee membership reporting, tracking, and forecasting.
• Support overseas events and domestic conferences by working and attending up to three international business trips and two domestic events annually.
• Understand P&L statements.
• Be willing to support the Senior Leadership team when necessary.
• Serve as back-up operations staff to cover any deficiencies.

Planning, Relationship Management, & Media Engagement

• Develop and implement a comprehensive membership plan to enhance the associations value proposition for members.
• Communicate Membership Vision and Strategy to internal staff, members, and external stakeholders.
• Oversee all membership invoicing, tracking, voting, and collections.

Project Oversight & Reporting

• Assist in planning, implementing, and supporting projects as directed by the Senior Leadership.
• Provide regular updates to the Membership Committee and Senior Vice President, including weekly reports on activities and progress.

Work Environment:

• This role is based in the Washington, D.C. office, with remote work flexibility at the discretion of the President and Senior Vice President.
• Full-time position, Monday to Friday, 8:00 AM to 5:00 PM EDT.
• Frequent calls, meetings, and events will require availability beyond regular business hours as needed.

If you are a proactive, results-driven professional with a passion for membership development and association management, we encourage you to apply!

Requirements:

• Strong leadership and team management skills.
• Excellent communication skills, both written and verbal.
• Proficiency in tools such as Zoom, Microsoft Teams, Excel, PowerPoint, and SharePoint.
• Experience in membership development, CRM/AMS management, and sales strategies. (Fonteva experience a plus but not required) 
• Ability to travel internationally and domestically for business events.
• Passion for driving membership engagement and delivering value to ISOA members.
• Be a team player.