Virginia
Posted: 29-Jan-26
Location: Remote
Type: Full Time
Preferred Education:
Additional Information:
Overview
Plumbing Manufacturers International (PMI), the national voice of the plumbing fixture and fittings manufacturing industry, is seeking an energetic, driven, and tech-savvy professional to join our team as Digital Services Manager.
This newly created position plays a key role in enhancing the digital experience of PMI members by managing online education and events, supporting membership systems and data, and serving as a primary point of contact for member support. The ideal candidate is hands-on, collaborative, detail-oriented, and passionate about using technology to help members connect, learn, and succeed.
Key Responsibilities
Webinars, Online Education & Events
- Plan, schedule, and host member webinars, virtual meetings, and online training sessions.
- Provide technical support to presenters and participants before and during live sessions.
- Collaborate with staff and volunteer leaders to develop, manage, and post online educational content.
- Track participation metrics and prepare reports to evaluate engagement and effectiveness; assist in tracking social media engagement metrics.
- Provide on-site technical and logistical support for in-person meetings and events, including the annual conference.
Membership Systems & Data Management
- Build and manage event and program registrations within the Association Management System (AMS – Membee).
- Generate reports, lists, and data extracts to support membership marketing, communications, and outreach.
- Serve as the primary troubleshooting liaison for the AMS platform and the lead contact with AMS customer support.
- Assist with maintaining accurate and up-to-date member records in the AMS.
Member Support & Digital Engagement
- Respond promptly and professionally to member inquiries via phone and email.
- Assist members with navigating online tools, updating profiles, and accessing digital resources.
- Support staff in implementing new technologies that enhance the member experience.
- Identify opportunities to improve digital and social media engagement, streamline processes, and expand and support digital marketing and social media efforts.
Why Join PMI?
This is a unique opportunity to help shape a newly created position and make a visible impact on the member experience at a growing international trade association. You’ll work closely with industry leaders, innovative manufacturers, and a supportive, mission-driven staff team. PMI offers a competitive salary and benefits package.
Are you tech-savvy, people-focused, and ready to make a difference?
We’re looking for someone who:
- Is comfortable running virtual events and online meetings
- Enjoys working with technology and solving problems
- Has strong organizational skills and attention to detail
- Takes pride in helping people and improving systems and processes
If you’re excited about combining technology, service, and teamwork to support a vibrant national industry, we’d love to hear from you.
Apply by sending your résumé and salary requirements to:
admin@safeplumbing.org
Plumbing Manufacturers International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Qualifications
- Bachelor’s degree or equivalent experience in communications, information technology, business administration, or a related field.
- 2–4 years of experience in association management, customer service, digital event coordination, or a related role.
- Experience coordinating virtual or hybrid events, webinars, or online meetings.
- Proficiency with association management systems (Membee preferred), CRM tools, and virtual meeting platforms (Zoom, GoTo Webinar, Microsoft Teams, etc.).
- Working knowledge of social media platforms and best practices (LinkedIn, TikTok, Facebook, Instagram, Substack.
- Strong organizational and problem-solving skills with exceptional attention to detail.
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and deadlines in a fast-paced environment.
- Team-oriented mindset with a positive attitude and a strong commitment to exceptional member service.
- This is a remote work position with occasional travel (e.g., Annual Conference).
